FOEN devices
Warranty and complaints
Applies to FOEN-branded devices: FOEN AIR ONE and further devices added to the range. Fragrances and refills are subject to the standard return rules described in the Terms and conditions.
Statutory warranty
The statutory warranty applies under general rules.
FOEN devices are not covered by an additional manufacturer's guarantee. Only the statutory warranty under the general rules of the Polish Civil Code applies.
Consumer purchase (B2C)
2 years from the date of purchase
You are entitled to the statutory warranty for 2 years from the date of purchase.
Business purchase (B2B)
Report without delay
The statutory warranty applies under general rules. A defect must be reported without delay once it is discovered.
How to make a complaint
Three steps to getting your complaint resolved.
Step 1
Write to us
Send an e-mail to info@foen.pl with your order number, the device name and a description of the fault.
Step 2
Send the device back
We will give you the return address (FOEN head office, Wrocław). You pay for shipping to us; we cover the cost of sending the device back to you.
Step 3
Resolved within 14 days
We process complaints within 14 days of receiving the device.
So what is your favourite fragrance?
Twenty fragrances in four families. Choose yourself or find your fragrance in three steps.